Effective Date: 4 September 2026

VLE SUCCESS sells digital educational products. Because our product is digital and intended for immediate delivery, our refund conditions are limited to specific situations described below.

1. Product

Current product:

Action Plan PDF — ₹201

The product is delivered digitally through the website.

2. General Refund Rule

Once the digital product has been successfully delivered and access has been provided, change-of-mind, personal preference, dissatisfaction based solely on expectations, or failure to use the product will generally not qualify for a refund.

3. Eligible Refund Situations

A refund may be considered in the following situations:

Duplicate Payment

Where the same order has been paid more than once due to a duplicate transaction, the additional eligible payment may be refunded after verification.

Payment Successful but Product Not Delivered

Where payment has been successfully completed but the purchased digital product was not delivered or made accessible due to a technical or system issue, we will first attempt to provide access.

If the issue cannot reasonably be resolved, an eligible refund may be considered.

Qualifying Technical Issue

Where a genuine technical problem attributable to our service prevents delivery or access to the purchased product, we may investigate the issue and provide access, corrective support or an eligible refund where appropriate.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• change of mind;
• failure to read the product description;
• failure to use the purchased product;
• dissatisfaction where the product has been successfully delivered;
• inability to achieve a personal or business result;
• lack of implementation;
• circumstances unrelated to the delivery of the product.

5. Refund Request Period

Refund/support requests should normally be submitted within 7 days from the date of payment.

Requests made after this period may be considered only at our discretion or where required by applicable law.

6. How to Request a Refund

Send your request to:

Email: care@vlesuccess.in
WhatsApp: +91 7800959794

Please include:

• customer name;
• registered mobile number;
• transaction/order details;
• transaction date;
• payment reference/order ID, where available;
• explanation of the issue.

7. Verification

We may verify the transaction and relevant technical details before approving a refund.

Submission of a request does not automatically mean that a refund will be approved.

8. Refund Processing

Where a refund is approved, it will normally be initiated to the original payment method, subject to payment-provider and banking processes.

The actual crediting time may depend on the payment gateway, issuing bank/card network and other financial intermediaries.

Razorpay states that normal refunds can generally take several working days to reach customers after processing.

9. Cancellation

Because the product is a digital product intended for immediate access, cancellation after successful delivery is generally not permitted.

Where a payment has failed, is duplicated, or an eligible delivery issue exists, the matter will be handled according to this Policy.

10. Chargebacks / Payment Disputes

We encourage customers to contact us first so that payment or delivery issues can be investigated and resolved.

This does not limit any rights available to customers under applicable law or the rules of the payment network/payment provider.

11. Contact

VLE SUCCESS
Azamgarh, Uttar Pradesh, India
care@vlesuccess.in
+91 7800959794